Gambling Help and Responsible Play at Casiny

Am I Gambling Too Much?

This is the most important question, and the fact that you are asking it is itself a signal worth taking seriously. Problem gambling rarely announces itself — it tends to develop gradually, with each session feeling like an exception to a pattern you have not yet fully noticed.

Ask yourself the following questions honestly. If you answer yes to two or more, consider speaking to a counsellor before your next session:

• Have you gambled with money you could not afford to lose?
• Have you chased losses — deposited more to try to win back what you lost?
• Have you hidden your gambling from family members or friends?
• Has gambling caused you to miss work, appointments or social commitments?
• Have you felt anxious, irritable or low when you were unable to gamble?
• Have you borrowed money or sold possessions to fund gambling?
• Have you tried to stop or cut back and found you could not?

If any of these apply, you do not need to wait until things escalate before seeking help. The services listed on this page are free, confidential and available 24 hours a day. Reaching out early is consistently the most effective approach.

What Tools Does Casiny Have?

Casiny provides a full suite of responsible gambling tools directly within your account settings. These are not optional extras — they are required under the conditions of the Curacao licence and are functional.

• Deposit limits: set a maximum amount you can deposit per day, per week or per month. Once set, a limit cannot be increased for 24 hours (cooling-off period). Decreases take effect immediately.
• Loss limits: cap the total amount you can lose over a specified period. When the limit is reached, further play is blocked until the period resets.
• Session time reminders: configure pop-up alerts at 30, 60 or 90-minute intervals. The alert shows your session duration and net balance, then asks if you want to continue or stop.
• Reality check: an on-demand display of how long you have been playing and your current net balance in the session. Access it from the account menu at any time.
• Self-exclusion: temporarily or permanently block yourself from your account. See the dedicated section below for the full process.
• Account cooling-off: a short break of 24 hours, 48 hours or 7 days during which the account is inaccessible. Useful for a planned pause without full self-exclusion.

Casiny Limit-Setting Guide

Setting limits before you start a session is significantly more effective than trying to stop mid-session. Follow these steps to configure your limits in Casiny's account settings:

1. Log in to your Casiny account and click your username or avatar in the top-right corner.
2. Select Account Settings or Responsible Gambling from the dropdown menu.
3. Navigate to the Deposit Limits section. Enter a daily, weekly or monthly limit in AUD that reflects what you can genuinely afford to lose — not what you plan to win.
4. Click Save. The limit takes effect immediately. A confirmation email will be sent.
5. Return to the Responsible Gambling section and set a Session Time Reminder at 60 minutes if you are unsure how long you typically play.
6. Optionally, configure a Loss Limit for an additional safety layer.

A practical rule of thumb: set your deposit limit to the amount you would spend on a night out — an amount you would not miss significantly if it was gone. Gambling should cost no more than any other form of entertainment in your budget.

• Limits take effect: immediately (decreases) or after 24 hours (increases)
• Confirmation: sent to your registered email
• To reduce a limit: instant, no waiting period
• To increase a limit: 24-hour cooling-off before the increase is active

Where Can I Get Help in Australia?

Australia has several free, government-funded support services specifically for gambling issues. All of the services below are confidential and available without referral.

• Gambling Help Online — 1800 858 858
  Free 24/7 phone counselling and online chat at gamblinghelponline.org.au. Staffed by qualified counsellors trained specifically in gambling harm. Available every day including public holidays. The online chat option is available if you prefer not to speak by phone.
• Lifeline — 13 11 14
  24/7 crisis support for anyone in distress. Not gambling-specific, but trained to help with the broader mental health and financial stress that gambling problems often cause.
• Beyond Blue — 1300 22 4636
  Mental health support including anxiety and depression, which frequently co-occur with problem gambling. 24/7 phone line and online chat.
• National Debt Helpline — 1800 007 007
  Free financial counselling if gambling has caused debt. Weekdays 9:30am–4:30pm. Advisers can help you understand your options without judgement.
• Gamblers Anonymous Australia
  Peer support groups based on the 12-step model, with meetings in most Australian cities and online. ga.org.au lists meeting times and locations.

Self-Exclusion at Casiny

Self-exclusion is the most powerful responsible gambling tool available. It blocks access to your account for a specified period or permanently, and cannot be reversed by contacting support and simply asking for your account back during the exclusion window.

To self-exclude at Casiny:

1. Log in to your account and go to Account Settings → Responsible Gambling.
2. Select Self-Exclusion and choose a duration: 1 month, 3 months, 6 months, 1 year, or permanent.
3. Confirm your choice. The exclusion takes effect within minutes.

If you need to self-exclude immediately and cannot access your account settings, contact Casiny support via live chat and state clearly: "I need to self-exclude immediately." The support team is required to process this request without delay under the casino's responsible gambling obligations.

• Minimum self-exclusion period: 1 month
• Maximum: permanent
• Reversal: not possible during the exclusion period
• Emergency exclusion: contact live chat if you cannot access settings

BetStop — Australia's National Self-Exclusion Register

BetStop is Australia's national self-exclusion register for licensed interactive wagering services. If you register with BetStop, all licensed operators in Australia who are part of the scheme must block your account. It covers Australian-licensed sports betting and wagering services.

Note that Casiny, as an offshore casino with a Curacao licence rather than an ACMA licence, is not part of the BetStop register. BetStop does not extend to offshore online casinos. For offshore casinos, self-exclusion must be done directly with each operator.

• BetStop website: betstop.gov.au
• Covers: Australian-licensed wagering services
• Does not cover: offshore casinos including Casiny
• Registration: free, online, takes approximately 5 minutes

External Organisations and Self-Help Resources

Beyond the hotlines listed above, the following organisations provide additional support and educational resources:

• Gambling Help Online (gamblinghelponline.org.au): self-assessment tools, a moderated online forum, guided self-help programs and a resource library. Available in multiple languages.
• Relationships Australia (1300 364 277): counselling for the family members and partners of people with gambling problems, not only for gamblers themselves.
• State-specific services: each Australian state and territory funds its own gambling support services. Search "[your state] gambling help" for local face-to-face counselling options, which may be faster to access than national phone lines during high-demand periods.
• GamblingHelp NSW / VIC / QLD: state-specific programs with face-to-face counselling, financial counselling and support groups often available at no cost.

Underage Gambling

Casiny is restricted to players aged 18 and over. Age verification is conducted as part of the KYC process, which all players must complete before withdrawals are processed. Players found to be under 18 have their accounts closed and any funds returned.

If you share a device with a minor:

• Enable the account PIN or biometric lock in Casiny's account settings to prevent unauthorised access.
• Use your device's parental controls or separate user profiles to restrict access to gambling sites.
• Log out of your Casiny account after every session.
• Consider using filtering software (e.g. Net Nanny, Gamban) if minors regularly use the same device.

If you or someone you know needs help right now: call Gambling Help Online on 1800 858 858. It is free, confidential and available 24 hours a day, every day of the year.